DUOYA Shipping Policy
This document sets out the shipping policy that applies to customers that make a purchase at DUOYA. If you have any questions, please contact our customer service team on +94776433086 or duoyasl@gmail.com
Shipping Options & Delivery Costs
We Import all of our products from Korea and China. From there we get your orders to our warehouses located in those respective countries.
For Most of our Products we do Express Shipping. And for Few other Products we offer our customers to choose faster delivery method but the cost may differ from product weight and dimensions.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
As for the shipping process, it will take up to 7-30 days. if you didn’t receive your Package by then please contact our customer service for more info.
Delivery Address
Please note that we are unable to modify the delivery address once you have placed your order.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.